Empathise with users by conducting research, developing a greater understanding
Define the problem for users by creating a point of view that is based on user needs & insights
Ideate & generate a range of potential solutions, giving the team total freedom to explore any idea
Build Prototypes to test the hypothesis., this helps confirm you’re on the right track, sparking different ideas helps to develop a better solution
Test with users, bring it back to the user, get their feedback & iterate
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